Service Level Agreements (SLA’s) can be very difficult to measure, report on and meet. It’s also very difficult to configure and change in most other available platforms. Our robust Configuration Engine permits definition, tracking, monitoring and reporting SLA’s easy and effortless.
You can define and set SLA’s at a task level, at an individual level or at a process level. SLA’s can then be rolled up to team’s, functions or even to an organization level.
Easily set up alerts and notifications and configure simple rules to notify your stakeholders of upcoming events and deadlines and ensure that slippages and bottlenecks are easily identified and resolved through real-time dashboards and reporting capabilities.